Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), on Friday announced a voluntary recall of certain top-load washers manufactured between March 2011 and current production dates. This recall involves 34 models of Samsung top-load washing machines.
According to CPSC, the washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact.
Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis, said CPSC. There are nine related reports of injuries, including a broken jaw, injured shoulder, and other impact or fall-related injuries.
The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. This can occur when a high-speed spin cycle is used for bedding, water-resistant or bulky items and presents an injury risk to consumers.
“Our priority is to reduce any safety risks in the home and to provide our customers with easy and simple choices in response to the recall,” said John Herrington, Senior Vice President and General Manager of Home Appliances, Samsung Electronics America.
“We are moving quickly and in partnership with the CPSC to ensure consumers know the options available to them and that any disruption in the home is minimized,” he added.
Samsung issued a recall for 2.5 million smartphones after customers complained the Note 7 model caught fire. In September, the company reported a sharp fall in operating profit following the events surrounding the explosions.